Home Visitors FAQ’s - General

Visitors FAQ’s - General

  1. Who is ActiveActivities?

    ActiveActivities is an online marketplace set up to connect parents and carers with providers of kids activities.

    Our mission is:

    • To make it quick and easy for our website visitors to find, compare and select a kids activity.
    • To help the businesses listed on our website to find more customers and ultimately be more successful.

    Currently ActiveActivities has over 15,000+ kids activities listed on the website, has more than 330,000+ website visitors each year and sends out more than 120,000+ leads each year.

    We are continually expanding the listings and content on the site as well as adding new functionality to deliver the best possible experience and value to both website visitors and businesses listed on the website.

  2. Who operates the ActiveActivities website?

    ActiveActivities is owned and operated by The Digital Company (TDC), a company registered in Australia, with offices in Sydney and Gdansk (Poland).

    The Digital Company has been connecting customers to businesses via our online marketplaces since 2005. We currently operate 27 online marketplaces across 9 industries and 4 countries including Australia, New Zealand, South Africa and Canada. Find out more information about TDC on our website.

    If you wish to get in contact with TDC, please use our contact form.

  3. Who provides the services listed on the website?

    The businesses listed on the Website provide the services. No services are provided by ActiveActivities.

  4. How do I contact a business?

    Please use the contact information provided by the business on their business listing.

  5. How do I select a business to provide services?

    You should make your decision based on your own independent assessment of the Businesses listed on the Website, based on your specific requirements and the products and services they provide. You should assess the nature, price, value, validity, availability and applicability of the Businesses listed on the Website relative to your requirements and their geographic location. You should contact the Businesses directly and review their website and social media accounts to help you make your decision.

    ActiveActivities does not take any responsibility for selecting business providers on your behalf.

  6. What is Request a Service?

    Click here to find out more information about request a service.

    Click here to read our FAQ’s for request a service.

  7. How do I make an online booking?

    Click on the booking widget and select the service and time you want.

    The businesses listed on the website are responsible for managing the complete end to end online booking process including the types of services provided, availability, pricing, changes, cancellations, payments and refunds. If you have any issues related to bookings, please contact the relevant business directly.

  8. How do I add a review for a business?

    Click on the "Write a Review" button on the business listing.

    Before submitting a rating and review, please ensure you read our guidelines.

  9. What do I do if I have had a bad experience with a business listed on the website?

    Please contact the business directly and try to resolve any issues. If this does not work please contact us and we will investigate your claims which could lead to the listing being modified or removed.

    You may also consider leaving a review for others detailing your satisfaction with the product, service or business.

  10. What do I do if I find incorrect information on your website?

    The Website contains content provided by the business listed on the Website and publicly available information about businesses gathered from public sources. Whilst we endeavour to ensure this information is correct, we do not conduct detailed checks on all this information and thus this information may be incorrect or becomes out of date over time.

    Please contact us if you find any incorrect information on the website.

  11. Can I copy content from your site?

    Absolutely not. All content on the ActiveActivities website is protected by copyright. We do run "copy" alerts to find content that has been duplicated from our website elsewhere on the web.

    If you would like to copy anything, please contact us first so we can understand what your objectives are?

  12. What are the Top 25 Most Popular Awards?

    To learn more about this award, please click here.

  13. What about my privacy?

    Your privacy is important to us! You can read our privacy policy here.

  14. How do I give feedback to ActiveActivities?

    You may use our "Customer Feedback" area. Which you will find in the bottom right hand side of your screen.

    You can also use our contact form to get in touch to give us feedback of any nature.

  15. How do I contact ActiveActivities?

    Please use the contact us form, we will respond as soon as we can.

Date Update: 12-08-2024 6:17 pm